Crete Transfers

Privacy Policy

This policy explains how Crete Transfers handles information when you use this website, contact us or submit a transfer request.

Who is responsible

Crete Transfers operates this website. For privacy questions or requests, contact us at [email protected] or +30 2810 228100.

Information we use

Depending on your request, we may process your name, email address, telephone number, pickup and destination details, travel date and time, passenger and luggage details, flight or ferry information, accommodation details and messages you send us. The website also processes technical data such as IP address, browser information and cookie preferences for security and operation.

Why we use it

We use booking and contact details to respond to enquiries, check availability, arrange and provide transfers, communicate changes and handle complaints. This is necessary to take steps requested before a contract and to perform a booking. We may use limited technical information to secure and maintain the website and meet legal obligations. Optional analytics and advertising technologies are used only according to your cookie choices.

Who may receive information

We share only what is needed with the driver or transfer provider who fulfils your requested journey, and with service providers supporting website hosting, email, security and booking operations. Analytics or advertising providers may receive data only where the relevant optional cookies have been allowed. We may also disclose information where the law requires it or to establish, exercise or defend legal claims. We do not sell personal information.

How long we keep it

We keep enquiry and booking information for as long as needed to handle the request, provide the transfer, manage follow-up and meet applicable accounting or legal requirements. Technical logs and cookie choices are kept only for the period needed for security, service operation or the selected cookie function.

Cookies and your choices

Necessary cookies support core website functions, including booking sessions and storing your privacy choices. Analytics and marketing cookies are optional and are controlled through the cookie banner and Cookie settings. You can change your optional cookie choices at any time using Cookie settings in the website footer.

Your rights

Subject to the conditions in data-protection law, you may request access to, correction or deletion of your personal data, restriction of processing, or object to certain processing. Where processing is based on consent, you may withdraw it at any time; this does not affect earlier processing. Contact [email protected]. You may also complain to the competent data-protection supervisory authority.

Security and updates

We use reasonable technical and organisational safeguards to protect information. No internet transmission or storage system can be guaranteed completely secure. We may update this policy when our services or legal requirements change; the latest version will appear on this page.