Travel information
Questions, clearly answered.
Useful information about bookings, prices, arrivals, changes and travelling with children.
Still need help? →01Is my booking confirmed immediately?
Your booking will be confirmed after availability has been checked.
02Are the displayed prices final?
The price for the selected route and vehicle includes the private transfer and applicable local taxes. A journey change may require a revised price.
03How will I recognise the driver at the airport?
Your confirmation includes the meeting instructions. The driver normally waits at the agreed point with a sign displaying the passenger name.
04What happens if my flight is delayed?
Provide the correct flight number. We monitor the arrival information and organise pickup using the latest flight status.
05Can I add child seats to my booking?
Yes. Add the required infant, child or booster seats with the passenger details. There is no additional charge when booked in advance.
06Can I change or cancel my booking?
Contact us as soon as possible. Cancellations made at least 48 hours before pickup are handled according to the terms supplied with your confirmation.
07Can you arrange hotel-to-hotel transfers?
Yes, when the route is available. If a pickup point or destination is not listed, contact us with the complete journey details.
08What if I do not know my flight details yet?
Complete the booking with the available information and send the flight details as soon as they are confirmed.