Crete Transfers

Terms of Use

These terms apply to transfer requests and services arranged through Crete Transfers.

Requests and confirmation

Submitting the online form is a transfer request and does not by itself confirm availability or create a confirmed booking. We will review the details and send confirmation or contact you. The person making a group booking is responsible for sharing these terms with all passengers.

Accurate travel details

You must provide accurate contact details, pickup and destination addresses, passenger and luggage numbers, and travel times. For airport or port transfers, provide the relevant flight or ferry details and check messages from us before travel so timing changes can be coordinated.

Price and payment

After receiving your transfer request, we will confirm the booking and provide the price and available payment methods: card payment or bank transfer. Payment should be made using one of the methods stated in our confirmation.

Changes and cancellations

Send cancellation or change requests to [email protected]. They take effect when confirmed by our team. Requests should reach us at least 48 hours before the scheduled transfer. Changes depend on availability and may affect the price.

Pickup and waiting

Pickup arrangements and times are stated in the booking confirmation. For shared transfers, the driver may wait up to 60 minutes after the scheduled time when needed to account for passenger delays. Missing the pickup may mean the transfer cannot be provided; contact us as soon as possible. Airport departure pickup times should be agreed with us to allow sufficient time for check-in.

Passengers and luggage

Each passenger may bring one suitcase unless the booking states otherwise. Tell us in advance about extra or oversized luggage and special equipment; an additional vehicle or charge may be required, or an item may not be carried if it cannot be accommodated safely. Passengers must follow the driver’s safety instructions. Smoking and alcohol consumption are not allowed in vehicles.

Delays and circumstances outside our control

We will make reasonable efforts to provide the confirmed service. Traffic, access restrictions, severe weather, public-authority instructions, industrial action and other events outside our reasonable control may cause delays or prevent a journey. Contact us if your flight or ferry is cancelled or substantially changed so we can review the arrangements.

Complaints and applicable law

Send complaints to [email protected] within one month of the journey. If we fail to provide a confirmed transfer, contact us promptly so we can try to arrange an alternative. These terms are governed by Greek law, subject to any mandatory consumer protections that apply.